India's Leading Cloud
Hosting Company

India's Leading Cloud Hosting Company

Cloud Managed Services

Indian Cloud Hosting Provider / Public Cloud Hosting / Managed Services

CloudOYE support team is available 24 hours a day x 7 days a week x 365 days a year.Whichever time zone you are from, our support team is just a call/chat/mail away. With CloudOYE, you get complete control of your cloud infra through our Cloud Portal for self-management. However if you require any assistance with:

Servers
Storage
Network
Security
Database
OS
administration
OS
Backups
Load
Balancing
Disaster
Recovery
Any customized
solution
implementation
or support

Our team is always happy to help you, 24x7

Support Team
Helpdesk
support@cloudoye.com
+91-120-6667720

Response Time Period-1.5Minutes
Lawrence Dcosta
Lead Consultant Linux
lawrence.dcosta@cyfuture.com
+91-987-371-2245

Response Time Period -2 Hours
Vinod Yadav
Assistant Manager –IDC
vinod@cyfuture.com
+91-991-072-8181

Response Time Period -2 Hours
Rajendra Kumar
Asst. Vice President - IT
rajendra.kumar@cyfuture.com
+91-964-300-4902

Response Time Period -4 Hours

How to reach us

Pick up your phone and dial our toll free number : 1800-2122-022
Head over to our website www.cloudoye.comand use our Chat feature.
Reach us through email by sending it to:support@cloudoye.com a ticket will be automatically created for your mail.
Call us on our support board numbers at:(+91-120-6667718)
upto (23)

Managed Hosting Services Packages

Specifications

Basic

Silver

Gold

Platinum

Titanium

Type

Unmanaged

Self Managed

Semi Managed

Managed

Fully Managed

Network Security
Server Port Monitoring (Number of Ports)			3	6	8
Server Resources Monitoring
24x7 Monitoring, Notification & Response
Remote Reboot
OS Reload
System and Logs Monitoring with Alerts
Security and Threat Alerts
Dedicated Account Manager
Dedicated Account Manager
Dedicated Account Manager
Software Firewall Management
Server Anti-Virus Protection
Software Installation and Configuration
Patch Updates
Website/FTP Services Set Up
Trojan, Anti-Spyware and Other Protection
Others
24/7/365 Telephone Support/Ticket Support
System Administrative Services (Monthly)		3	4 Hours	5 Hour	Unlimited
On Demand Server Security, Health, Assessment
Clustering Service Management
Load Balancer Management
Online Bandwidth Monitoring Tool
Hardware Replacement TAT	12 Hours	8 Hours	6 Hours	4 Hours	Instantly
Response Time		12-24 Hours	8 Hours	4 Hours	Instant
Monthly Cost for VM/Server	Free	Rs. 3995	Rs. 6995	Rs. 9995	Rs. 11995

Basic

Unmanaged

Network Security
Server Port Monitoring (Number of Ports)
Server Resources Monitoring
24x7 Monitoring, Notification, and Response
Remote Reboot
OS Reload
System and Logs Monitoring with Alerts
Security and Threat Alerts
Dedicated Account Manager
Dedicated Account Manager
Dedicated Account Manager
Software Firewall Management
Server Anti Virus Protection
Control Panel Installation Support
Software Installation and Configuration
Patch Updates
Website/FTP Services Set Up
Trojan , Anti-Spyware and Other Protection
Others
24/7/365 Telephone Support/Ticket Based Support
System Administrative Services(Monthly)
On Demand Server Security Health & Assessment
Clustering Service Management
Load Balancer Management
Online Bandwidth Monitoring Tool
Hardware Replacement TAT	12 hours
Response Time
Monthly Cost for VM/Server	Free

Silver

Self Managed

Network Security
Server Port Monitoring (Number of Ports)
Server Resources Monitoring
24x7 Monitoring, Notification, and Response
Remote Reboot
OS Reload
System and Logs Monitoring with Alerts
Security and Threat Alerts
Dedicated Account Manager
Dedicated Account Manager
Dedicated Account Manager
Software Firewall Management
Server Anti Virus Protection
Control Panel Installation Support
Software Installation and Configuration
Patch Updates
Website/FTP Services Set Up
Trojan , Anti-Spyware and Other Protection
Others
24/7/365 Telephone Support/Ticket Based Support
System Administrative Services(Monthly)	3
On Demand Server Security Health & Assessment
Clustering Service Management
Load Balancer Management
Online Bandwidth Monitoring Tool
Hardware Replacement TAT	8 hours
Response Time	12 -24 hours
Monthly Cost for VM/Server	Rs. 3995

Gold

Semi-Managed

Network Security
Server Port Monitoring (Number of Ports)	3
Server Resources Monitoring
24x7 Monitoring, Notification, and Response
Remote Reboot
OS Reload
System and Logs Monitoring with Alerts
Security and Threat Alerts
Dedicated Account Manager
Dedicated Account Manager
Dedicated Account Manager
Software Firewall Management
Server Anti Virus Protection
Control Panel Installation Support
Software Installation and Configuration
Patch Updates
Website/FTP Services Set Up
Trojan , Anti-Spyware and Other Protection
Others
24/7/365 Telephone Support/Ticket Based Support
System Administrative Services(Monthly)	2 hour
On Demand Server Security Health & Assessment
Clustering Service Management
Load Balancer Management
Online Bandwidth Monitoring Tool
Hardware Replacement TAT	6 Hours
Response Time	8 hours
Monthly Cost for VM/Server	Rs. 6995

Platinum

Managed

Network Security
Server Port Monitoring (Number of Ports)	6
Server Resources Monitoring
24x7 Monitoring, Notification, and Response
Remote Reboot
OS Reload
System and Logs Monitoring with Alerts
Security and Threat Alerts
Dedicated Account Manager
Dedicated Account Manager
Dedicated Account Manager
Software Firewall Management
Server Anti Virus Protection
Control Panel Installation Support
Software Installation and Configuration
Patch Updates
Website/FTP Services Set Up
Trojan , Anti-Spyware and Other Protection
Others
24/7/365 Telephone Support/Ticket Based Support
System Administrative Services(Monthly)	5 hour
On Demand Server Security Health & Assessment
Clustering Service Management
Load Balancer Management
Online Bandwidth Monitoring Tool
Hardware Replacement TAT	4 Hours
Response Time	4 Hours
Monthly Cost for VM/Server	Rs. 9995

Titanium

Fully Managed

Network Security
Server Port Monitoring (Number of Ports)	8
Server Resources Monitoring
24x7 Monitoring, Notification, and Response
Remote Reboot
OS Reload
System and Logs Monitoring with Alerts
Security and Threat Alerts
Dedicated Account Manager
Dedicated Account Manager
Dedicated Account Manager
Software Firewall Management
Server Anti Virus Protection
Control Panel Installation Support
Software Installation and Configuration
Patch Updates
Website/FTP Services Set Up
Trojan , Anti-Spyware and Other Protection
Others
24/7/365 Telephone Support/Ticket Based Support
System Administrative Services(Monthly)	Unlimited
On Demand Server Security Health & Assessment
Clustering Service Management
Load Balancer Management
Online Bandwidth Monitoring Tool
Hardware Replacement TAT	Instantly
Response Time	Instant
Monthly Cost for VM/Server	Rs. 11995

Managed Support For Specific Services

Service	Inclusions	Monthly Cost/Server
OS Management	OS Installation , Patch Updates and other basic tasks for Linux and Windows	Rs. 2995
DB Management	MySQL and MSSQL DB Management	Rs. 4995
Remote Hand Service	HDD Installation , Cabling , Patching , Memory Upgrade and other services up to 5 hours per month	Rs. 1000
Email Management	Management of Zimbra, Exchange , Qmail , or any open source email server including services like Anti-Spam and Virus or management of SMTP, IMAP, POP , user support	Rs. 9995
Network Management	Monitoring of all essential services on server and bandwidth management	Rs. 4995
Hypervisor Management	Virtual Machines management and Hypervisor Support for Hyper-V , Xen, KVM	Rs. 8995

Service	OS Management
Inclusions	OS Installation , Patch Updates and other basic tasks for Linux and Windows
Monthly Cost/Server	Rs. 2995

Service	DB Management
Inclusions	MySQL and MSSQL DB Management
Monthly Cost/Server	Rs. 4995

Service	Remote Hand Service
Inclusions	HDD Installation , Cabling , Patching , Memory Upgrade and other services up to 5 hours per month
Monthly Cost/Server	Rs. 1000

Service	Email Management
Inclusions	Management of Zimbra, Exchange , Qmail , or any open source email server including services like Anti-Spam and Virus or management of SMTP, IMAP, POP , user support
Monthly Cost/Server	Rs. 9995

Service	Network Management
Inclusions	Monitoring of all essential services on server and bandwidth management
Monthly Cost/Server	Rs. 4995

Service	Hypervisor Management
Inclusions	Virtual Machines management and Hypervisor Support for Hyper-V , Xen, KVM
Monthly Cost/Server	Rs. 8995

Want Customized Cloud Hosting Solution? Get personalized quote from CloudOYE

As a customer-centric entity, we leave no stone unturned in providing our clients with solutions that align perfectly with their business needs. A two-decade-old entity in the technology domain, CloudOYE offers the whole gamut of cloud and infrastructure services at cost-effective prices: Cloud Hosting, Dedicated Server Hosting, VPS Server Hosting, Colocation, Email Hosting and much more. Our best-in-industry services are backed by world-class infrastructure, robust security, 99.95% network uptime and round-the-clock technical support.

Can’t find a solution catering to your needs? Don’t fret, we will build one for you. For any query, talk to us through our live chat option or get in touch through e-mail at sales@cloudoye.com.