With the exponential advancement in IT sector, retailers are increasingly focusing on driving more and more revenue growth through promotional activities and also by implementing cost reduction strategies to counterbalance escalating commodity prices.
Additionally, they are even seeking to accomplish cost savings through optimal inventory management and optimization of supply chain. Retailers are also vying with compelling challenges of handling unpredictable or seasonal demand for their products.
Moreover, the key aspects of their business operations, such as improving customer retention rate, customer relationship management, development of brand awareness, and brand loyalty creation all closely aligned with the benefits of collaborative solutions of the cloud server hosting provisions. Undeniably, this will improvise the overall communication of the organization both internal as well as external with customers and business partners and associates.
Furthermore, the flexibility and scalability of cloud-based services goes hand in hand with retailer's requirement to scale in or out the computing resources in accordance with the varying shift in product demand throughout the year. Accordingly to the research conducted by the industry analysts, it has been revealed that a majority of retailers who have openly embraced cloud server hosting services have been much contented with domino effects.
Collaboration attribute of cloud seamlessly aligns with business objectives of the retail industry. Let's have closer look at how retailers can drive more benefit through integration of cloud server in their business operational processes:
- Streamline On-Demand Supply Chain: Cloud solutions can be simply scaled in or out to regulate with unpredictable variations in demand, such as transformation owing to seasonal ebb and flow and customer trends. This scalability in turn leads to cost savings as retailers can proficiently decrease resources during sluggish periods. It can assist retailers in optimization of their supply chain by enabling economical and manageable communications and collaboration both within (employees) and outside (wholesalers and manufacturers) the organization. Additionally, it facilitates them with the provision to easily share their business agendas, significant files, meeting notes, and recordings - prior to during and subsequent to meetings.
- Enables Them to Respond Quickly to Consumer Trends and Sentiments: Through cloud-based solutions, retailers can easily streamline the customer interaction along with an agile communications and collaboration architecture that can adapted swiftly as per the incoming new requirements. They can provide real-time and proactive responses through usage of social media platforms. This ways they will be able to generate greater level of customer loyalty and brand awareness among their targeted audience. Moreover, better collaboration will certainly help them in getting direct insight about customers' opinion about their products and services.
- Enables Them to Deliver Superior Shopping Experience Across Diverse Channels: Last, but not the least cloud collaboration provision help the retailers to improvise their interaction with their customers through seamless integration of customer support, customer self-service, contact centers, mobility, and IM capabilities into their key marketing and merchandising applications. Moreover, this will certainly facilitates the customers with greater level flexibility to select how they want to get connect to the service provider (retailer) across multiple channels, such as in person, through phone, or live chat support.
In a nutshell, given the challenges faced by the retailer sector currently adoption for cloud-based solution to streamline their business processes makes sense. Hence, leverage key drivers of cloud server hosting solutions to take your business to new heights.