Trellis Desk

Trellis Desk is a robust and high performance help desk solution designed for businesses. Enterprises can offer instant ticket submitting facility to their customers to enable your support team to provide them required support.

Trellis Desk is a feature rich application to empower users with highly sophisticated attributes to ensure efficient and proactive handling of support requests. Users are not required to pay any licensing fees because being open source Trellis Desk is a totally free solution.

Unrestricted Number of Ticket Departments

Trellis Desk facilitates users to create unlimited number of ticket departments to cover different aspects of business including technical support, sales, and billing to name a few.

Enables Instant Response

Your support teams need not waste efforts in typing answers to common queries anymore. Trellis Desk facilitates canned ticket replies with help of a single click. This can greatly enhance efficiency of your ticketing system as well as support staff.

Enables Escalation of Request

It is easy for users to escalate or upgrade a support ticket by using Trellis Desk. You are also allowed to define period of time that must lapse prior to escalation of ticket. This feature is designed that every ticket is accorded with the attention it deserves.

Setting UP Ticket Priorities

Trellis Desk enables assigning priorities to tickets that deserve instant attention and response. It facilitates assigning different levels of priorities including low, medium, high, and urgent in an ascending order of importance.

Restricted Access

Users can be restricted from entering into predefined areas of help desk. Trellis Desk enables restrictions to users in terms of accessing admin areas and also prevents staff members from entering into some of the admin functions and so forth. Users can also setup group permissions in same manner.

Users can also access high end features of Trellis Desk including Ticket Attachments, Multi moderation Features, Rich Text Editor, and Helpdesk RSS feeds to name just a few.


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