ZOHO CRM is the name of an on-demand, SaaS (Software as a Service) based Customer Relationship Management (CRM) solution designed to efficiently manage the vital functions of a business. It is quite competent because it assists in streamlining organization-wide sales, customer support, inventory management, marketing, etc. in a single system.
ZOHO CRM has a host of valuable features that meet the requirements of all sizes and types of businesses, from small enterprises to large corporates. These needs could be sales productivity, CRM insights, multi-channel communication, third party integration, or even product customization - ZOHO CRM can help out with all of these and more.
It is available in quite a few editions, like Free, Standard, Professional, and Enterprise. This means that there are different packages with different sets of features, which helps the client choose the right features for their business requirements while keeping a check on the cost of the package selected.
Some Features of ZOHO CRM are:
- Page layouts
- Gamescope
- Reports and dashboards
- Advanced filters
- Workflow rules
- CRM marketplace
- Email insights
- SalesSignals
- Share records with peers
- Custom Schedules
- CalDav
- ZOHO CRM for Office 365
- Setup-Check-in
This whitepaper sets out details about various key performance indicators
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