Integrated cloud service management (ICSM) is a fast growing field that refers to the centralized management of the entire cloud computing hosting solutions and portfolio through specific software and methodologies. ICSM is used by service providers to manage and maintain the entire cloud hosting services and cloud products including the commissioning and decommissioning of the cloud services. ICSM ensures that an organization remains in full control of its cloud services. Governing, control, authority and management of all the hosted or deployed data on the cloud as well as the cloud resources are in active control of the particular organization.
The biggest advantage offered by integrated cloud service management is that it allows an organization to seamlessly move from one cloud service provider to another with no hassles or glitches and at extremely low cost. ICSM is a process that is primarily implemented after deploying or migrating to a cloud computing solution.
ICSM can effectively and efficiently manage SaaS (software as a service), IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and hybrid cloud (combination of public and private cloud) delivery models. It is generally delivered through cloud management software, which may be provided by the primary cloud hosting provider or a third-party vendor.