Sales Syntax is free and open source Customer Relationship Management software that offers live help functionality of customer support. This functionality is capable of being pushed proactively to get visitors to your site or can also be requested by consumer.
Users are allowed to use large array of languages, operators, and departments. It uses PHP for programming language and relies on MySQL database. It offers a plethora of features and runs on your server as open source GPL and offers free and live help to users.
Sales Syntax facilitates ability for creating own questions and enables auto inviting of visitors. It has a unique ability of viewing the way customer is typing. In addition to these features, Sales Syntax offers following functionalities:
• Enables push ULs
• Facilitates access to multiple operators
• Provides sound alerts
• Facilitates customers to leave message if offline
• Enables quick responses
• Provides customizability of graphics
• Enables multiple chat sessions
• Provides ability of creating an offline layer
Sales Syntax was earlier known as Crafty Syntax and the change of name transformed it from being a simple Live Help System to a feature packed Customer Relationship Management solution.
The latest versions are enriched with features that aim at converting website visitors into clients with help of multiple ways for collecting leads. Its ability offline layer creation encourages readers to fill up contact form that would be subsequently recorded as leads. The same leads are recorded and exported by an exclusive leads tab for the purpose of tracking.
Sales Syntax is essentially designed to improve sales by enabling proactive chats that help usher visitors to websites. It boasts of more than 75000 installations across the globe. Sales Syntax is regarded for facilitating canned messages, customizable chat icons, support community, and much more.
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