Cloud Storage SLA stands for a Service Level Agreement between a cloud storage service provider and a customer. The details of the service are specified in the agreement, generally and wherever possible, in quantifiable terms. A typical agreement includes levels of service as precisely as possible and also the kind of compensation that the customer can claim if the service provided fails to meet the terms stated in the agreement.
Another type of cloud storage SLA involves the availability of service. This specifies the maximum amount of time a read request can take, the number of retries allowed, and more. The SLA also defines the specific amounts of compensation if the agreement specifications are not complied. Cloud storage service generally provides users a tiered credit plan. It gives credits that are calculated on the basis of the discrepancy of SLA specifications and the actual service levels delivered. Users will know what exactly to expect from cloud storage services through such agreements.