Does Cloud Storage Offer A Service Level Agreement (SLA)?

Cloud storage SLA's is an important contract between the cloud service providers and a customer. It specifies the services that the provider will offer to the customer and the commitments they have to maintain and the remedies they offer in case they fail in delivering the services they have specified.

The SLA's also gives details about cloud storage services like availability and network up-time of at least 99.95%, performance i.e. the response time to requests, disaster recovery with data replication and recovery commitments, portability with liberty to move to any other provider at any time, operations, maintenance and fault tolerance claims, automated read/write operations, storage capacity, backup, recoveries and security policies.

Cloud storage SLA gains more importance as you are not fully aware where the data is being stored and services are being provided from a remote location with high risks of security and data loss. Cloud SLA's reaffirms your ownership of the data and your rights to claim them back. You also can decide whether to continue or discontinue using the services of the provider. SLAs also sets rules and plans to be adopted to meet challenges both anticipated and unplanned.

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